Transense CRM Service module can help enterprise implement pre-sale, in-sale and after-sale management on customers. Different functions of the Service can be used for after-sale maintenance for customers, based on different purposes:

(1) Service Support, Customer Complaints, Maintains and Maintenance: enterprises need to provide customers with comprehensive after-sales services to safeguard the interests of customers and gain supports from them after selling their products. Enterprise customer service personnel can keep detailed records of customer service support, customer complaints and product repair and maintenance, ensuring the synchronal follow-up of after-sales services.

(2) Care & Investigation：To further understand evaluations of enterprise customers on their products and services, enterprises can make various customer-oriented care or product investigation forms to follow up customers on a systematic basis.

(3) Email & Mail Service: Send emails and mails to customers in a batch quantity. They can be either holiday greetings or adjustment information about enterprise products and services. To timely inform customers of the latest trends of enterprises will contribute to the close contact between customers and enterprises.